Returns / Refund

If you wish to return a product we can provide a full refund for the goods, provided we are advised of the proposed return within 7 days of the product being delivered to you.  All refunds will be made to the account used to purchase the product.  The refund will be processed once we received the item back.

From 30th November 2013 Velux no longer accept returns on the current VELUX range, unless an error has been made on their part. This does not apply to Sun Tunnels, Kerbs, Solar Thermal, Flat Roof Windows, Cabrio Balconies and Roof Terrace Products.

Copyright Eco Building Systems © 2020